Our Guarantee & Warranty - Emberly Chimney Cleaners Denver

The Emberly Chimney Cleaners Denver Guarantee

We stand behind every chimney we touch in Denver. Since 2009, we’ve inspected and cleaned more than 38,000 chimneys across the metro, and we’ve done it under one rule: the work isn’t done until it’s done right. That isn’t marketing language. It’s Clause 1 of the Haven Standard, and it means you get a written price, a written scope, and a written warranty before anyone starts work. No exceptions. If we miss something, we fix it. If something fails because of how we installed it, we make it right. The 365-Day Done Right Promise covers every job we complete in Denver, from a routine sweep in Congress Park to a full liner replacement in Highlands Ranch.

Call (720) 674-7312

What’s Covered

• Workmanship on every repair and installation. If a joint we sealed leaks, a cap we fitted blows loose in a windstorm, or a liner we installed shifts out of place within a year of completion, we return and correct it at no charge. This covers our labor and the proper application of materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield.
• Parts and materials sourced through Haven’s buying network. We don’t buy clearance stock or substitute brands without telling you. Every component is procured specifically to keep customer prices honest, and if a factory defect slips through, we handle the exchange. You don’t chase the manufacturer; we do.
• Job-site cleanup and home protection. Our technicians lay protection before they open a tool bag. If we track soot through your Park Hill living room or scratch a floorboard in Cherry Creek, we clean it or we pay to restore it. Clause 4 of the Haven Standard requires a photo record on every job, which means we document the condition of your space before we start and after we finish.
• On-time arrival with a named technician. You get a text when your tech is en route, not a four-hour window that drifts into evening. If we run late due to weather or an emergency call ahead of yours, we call. Background-checked, uniformed crews mean you’re opening the door to someone we’ve vetted, not a subcontractor we found that morning.
• Honest pricing with zero bait-and-switch. The price on your written estimate is the price you pay. We don’t discover “additional concerns” after we’re halfway up your flue and pressure you into add-ons. If our camera inspection reveals something we didn’t quote, we show you the footage, explain what it means, and give you a separate written price before any further work proceeds.

Our Satisfaction Promise

If you’re not satisfied, we don’t consider the job closed. Here’s how it works: call us at (720) 674-7312 and tell us what went wrong. We’ll schedule a return visit, usually within 48 hours for Denver metro addresses. A senior technician or Corrine Halstead herself will walk the job with you, review the photo record from your original visit, and identify where we missed the mark. If it’s our error, we fix it. If it’s a misunderstanding about scope, we explain what we found and why, with the camera footage to back it up. No charge for the return trip if we caused the problem. No argument about whether we caused the problem, either. The 365-Day Done Right Promise means exactly that: a full year to discover something we should have caught, and our commitment to make it right without charging you twice. We’ve honored this on cap reinstalls after Denver’s spring hail, on mortar touch-ups after freeze-thaw cycles in Stapleton, and on liner adjustments where the original measurement was off by a quarter inch. The promise is only as good as the willingness to keep it, and we’ve kept it since 2009.

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After

Licensed & Insured Backing

Anyone can print a guarantee. The real protection sits behind it: a state-licensed, insured, and bonded operation with documented technicians and a paper trail on every job. Licensing means we’ve met Colorado’s requirements for chimney contractors and carry the credentials to pull permits when a liner replacement or rebuild requires city inspection. Insurance and bonding mean if something goes seriously wrong, a real policy responds, not an apology and a shrug. We display our license information on every page because we want you to verify it. Background checks and uniformed crews aren’t comfort theater; they’re how we ensure the person on your roof is accountable to someone. In Denver’s variable climate, where freeze-thaw cycles test mortar and sudden temperature swings stress metal components, you want a contractor who’ll still be around to honor a promise made in autumn when you light your first winter fire. We’ve been here since 2009. We’ll be here when you need us.

How to Start a Claim

Call (720) 674-7312. A live person answers, 24 hours a day, 7 days a week. Describe the issue. We’ll pull your job record, including the photo documentation from Clause 4, and schedule a review. Most concerns resolve in one return visit. If the work requires parts we don’t stock, we’ll tell you the lead time upfront, not after you’ve taken a day off work.

Free Second Opinion

If another Denver chimney company handed you a written estimate that feels inflated or vague, bring it to us. We’ll inspect your system with our camera, compare what we find to their scope, and give you our assessment. No charge for the second opinion. No obligation to hire us after. We’ve caught unnecessary liner replacements in Wash Park, overstated crown rebuilds in Berkeley, and “emergency” classifications that weren’t emergencies at all. An honest second look is part of the Haven Standard.

Written by Corrine Halstead, Owner at Emberly Chimney Cleaners Denver, serving Denver since 2009.